Operating system for businesses that sell on WhatsApp

Turn WhatsApp into your complete sales and support system

Q: Do I need to be on the WhatsApp Business API to use ChatDesks?

Yes — ChatDesks plugs directly into the official WhatsApp Business Cloud API. We handle the application, verification, and number setup as part of onboarding. Most accounts are live in 2–5 business days.

Q: How is this different from just using WhatsApp Business app?

The free WhatsApp Business app is built for solo entrepreneurs — one device, one user, no automation, no analytics, no campaigns. ChatDesks gives you a multi-agent inbox, automated flows, bulk messaging, calling, integrations, and reporting on top of the official WhatsApp Business API.

Q: Will WhatsApp ban my number for using bulk messaging?

Not when it’s done correctly. ChatDesks uses the official WhatsApp Business API and Meta-approved message templates — the only sanctioned way to send at scale. Numbers using unofficial tools, modified clients, or non-template broadcasts are at risk; numbers on ChatDesks are not.

Q: Can my whole sales team work from the same WhatsApp number?

Yes. Multiple agents log in to the same shared inbox, conversations are auto-assigned (round-robin or skill-based), and managers see who’s handling what in real time. No more passing one phone around.

Q: What does it cost to send a message?

WhatsApp charges per conversation (not per message), with rates set by Meta and varying by country and category (marketing, utility, authentication, service). ChatDesks passes Meta’s pricing through at cost — no markup — and the platform fee covers everything else.

Q: Can I integrate ChatDesks with my CRM?

Native integrations are available for HubSpot, Salesforce, Zoho, and Pipedrive. For everything else there’s a REST API, webhooks, and Zapier / n8n connectors. Most teams have data flowing into their CRM within a day.

Q: Is my customer data safe?

ChatDesks is SOC 2 Type II ready, GDPR-compliant, and offers regional hosting (US, EU, India, MENA). Enterprise plans support VPC deployment, SSO, role-based access control, and full audit logs.

Q: How long does setup take?

A small team is fully live in under a day. Mid-size teams (10–50 agents) typically launch in a week — including WhatsApp Business API approval, agent training, and the first automation flow. Enterprise rollouts are scoped with a dedicated CSM.

Q: What happens if I want to leave?

You own your data. Export contacts, conversations, and templates at any time from the dashboard. Your WhatsApp Business API number stays yours — you can migrate it to another provider without losing it.

Q: Is there a free trial?

Yes — a 14-day free trial on every plan, no credit card required. You can cancel any time from the dashboard.

Manage chats, automate follow-ups, run campaigns, and handle calls — all in one platform built for growing teams.

Book demo Start free trial

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Setup in 10 minutes
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app.chatdesks.com / inbox

Search conversations…

AM
Ayesha M.
2m
Is the 2022 Civic still available?
2
IK
Imran K.
6m
Can I see the underbody pictures?
DR
Daniyal R.
12m
Quote PDF received, thanks!
S·
Sara · Skyline
24m
Booking the visit for Sat 3pm
1
BA
Bilal Auto
1h
Sent test-drive confirmation 🚗

Ayesha M.

+92 300 ••• 2210 · DHA Lahore

Hot lead

Is the 2022 Civic still available?

Yes! Here are the latest photos and the OTR price. Want to book a test drive this weekend?

AISuggested: send Test-drive booking flow

Reply to Ayesha…⏎

Used by 2,400+ teams across 30 countries

What you get

Outcomes, not features

Everything ChatDesks does is built around four jobs your sales and support team needs to get done — every day.

Close more deals

Multi-agent inbox
Lead tracking
AI-assisted replies

Automate everything

Chatbot builder
Follow-ups
Workflow automation

Scale outreach

Bulk messaging
Campaign engine
Templates

Talk to customers instantly

WhatsApp calling
IVR
Routing

See it in action

One product. Three jobs. Zero clutter.

Built for the way modern sales teams actually work — fast, visual, and ruthlessly focused on closing.

Inbox

Every conversation, one screen

A unified inbox for every WhatsApp number, every agent, every channel. Tags, assignments, internal notes, AI suggestions — without leaving the chat.

app.chatdesks.com / inbox

Search conversations…

AM
Ayesha M.
2m
Is the 2022 Civic still available?
2
IK
Imran K.
6m
Can I see the underbody pictures?
DR
Daniyal R.
12m
Quote PDF received, thanks!
S·
Sara · Skyline
24m
Booking the visit for Sat 3pm
1
BA
Bilal Auto
1h
Sent test-drive confirmation 🚗

Ayesha M.

+92 300 ••• 2210 · DHA Lahore

Hot lead

Is the 2022 Civic still available?

Yes! Here are the latest photos and the OTR price. Want to book a test drive this weekend?

AISuggested: send Test-drive booking flow

Reply to Ayesha…⏎

Campaigns

Reach thousands. Track everything.

Upload a CSV, pick a template, hit send. Watch deliveries, replies, and conversions in real time — and convert top performers into automated flows.

Spring promo · Civic 2022

Live

Sent

12,408

Delivered

12,182

Replies

1,938

MonTueWedThuFriSatSun

Automation

Bots that actually convert

Drag-and-drop flow builder with keywords, AI replies, conditional logic, and CRM hooks. Launch a qualification bot in an afternoon.

Lead-qualification bot

Draft v3

Trigger

Keyword · “price” / “rate”

Send

Catalog carousel · Civic 2022

Action

Assign to sales · Round robin

Follow-up

If no reply in 24h → send reminder

See a live demo

The problem

Most businesses lose leads because they don’t follow up

It’s not a sales problem. It’s a system problem. The leads are coming in — they’re falling out the bottom of your inbox.

Missed messages

Inquiries land at 11pm. Nobody replies. By morning, the buyer found someone else.

Slow responses

The fastest reply wins. Most teams take hours; the buyer expects seconds.

No tracking

You can’t see which lead came from which ad — so you can’t fix what’s broken.

No automation

Reps copy-paste the same answers all day instead of closing deals.

The solution

One platform to manage everything

Stop stitching together five tools. ChatDesks gives you the four jobs your team actually needs.

ChatInbox

Every message, one place — assigned, tagged, tracked.

BotAutomation

Replace repetitive replies with flows that qualify leads.

CampaignGrowth

Bulk send, measure, iterate — turn lists into pipeline.

CallsEngagement

Pick up where chat ends with browser-based calls + IVR.

Why ChatDesks

The honest comparison

Three ways to run sales on WhatsApp. Here’s how they actually stack up.

Capability	The old way WhatsApp Business app + spreadsheets	DIY on the API Build it in-house	ChatDesks All-in-one platform
Multi-agent on one number	One device, one user	Custom dev needed	Out of the box
Bulk messaging at scale	Risk of ban	Build your own queue	Native, Meta-compliant
Chatbot / flow builder	—	Code + maintain	Drag-and-drop + AI
Automated follow-ups	Manual reminders	Cron + custom logic	Built into every flow
Analytics & reporting	Spreadsheets	BI tool integration	Real-time dashboards
Calling & IVR	Separate phone system	Two stacks to maintain	Browser-based, integrated
Setup time	Hours	3–6 months	< 1 day
Engineering required	None	2–3 FTEs	None — ops can ship

Multi-agent on one number

Old way: One device, one user
DIY on the API: Custom dev needed
ChatDesks: Out of the box

Bulk messaging at scale

Old way: Risk of ban
DIY on the API: Build your own queue
ChatDesks: Native, Meta-compliant

Chatbot / flow builder

Old way: —
DIY on the API: Code + maintain
ChatDesks: Drag-and-drop + AI

Automated follow-ups

Old way: Manual reminders
DIY on the API: Cron + custom logic
ChatDesks: Built into every flow

Analytics & reporting

Old way: Spreadsheets
DIY on the API: BI tool integration
ChatDesks: Real-time dashboards

Calling & IVR

Old way: Separate phone system
DIY on the API: Two stacks to maintain
ChatDesks: Browser-based, integrated

Setup time

Old way: Hours
DIY on the API: 3–6 months
ChatDesks: < 1 day

Engineering required

Old way: None
DIY on the API: 2–3 FTEs
ChatDesks: None — ops can ship

Feature breakdown

Built for teams. Ready for enterprise.

Six core engines, dozens of supporting capabilities. Use as much or as little as you need.

Omnichannel messaging

Multi-account WhatsApp management
Real-time chat
Templates

Automation engine

Keyword-based bots
AI responses
Flow builder
API integrations

Campaign system

Bulk messaging
CSV import
Scheduling
Live tracking

Calling & IVR

Browser-based calling
IVR flows
Routing
Recording

Analytics dashboard

Agent analytics
Campaign performance
Custom dashboards

Enterprise architecture

Multi-tenant
RBAC roles (Admin, Manager, Agent)
Organization switching

Mid-tier capabilities

Template lifecycle managementAgent transfer & queue systemContact intelligence panelChat header actions (webhook, JS triggers)Webhooks + WebSocketsREST APIsAPI keysSSO support

Quality-of-life

Canned responsesTags & segmentationNotesAudit logsLogin historyImport/exportPush notificationsMedia storage (S3/R2)All message-type support

Built for sales-driven industries

Tuned for the way your industry sells

ChatDesks ships with playbooks, templates, and bot blueprints for the businesses that live on WhatsApp.

Car Dealerships

Capture inquiries from Facebook, OLX, and your website, route them to the right salesperson, and follow up automatically until the test drive is booked.

Explore playbook

Machinery & Equipment Traders

Long sales cycles, multiple stakeholders, technical specs flying back and forth — ChatDesks keeps every conversation organized and every quote on time.

Explore playbook

Real Estate Agencies

Show listings, schedule visits, qualify buyers, and follow up — all on the channel buyers actually use.

Explore playbook

Integrations

Built for developers. Ready for enterprise.

Plug ChatDesks into the tools you already run on — or extend it with our API in an afternoon.

OpenAI

AI-assisted replies, summaries, and intent detection.

REST APIs

First-class API for every entity in the platform.

Webhooks

Push events to your CRM, BI, or internal tools.

CRM

Sync contacts and deals with HubSpot, Salesforce & more.

Zapier / n8n

No-code connections to 5,000+ apps.

SSO + RBAC

Enterprise-grade access control out of the box.

From the blog

Field notes from teams that sell on WhatsApp

Playbooks, frameworks, and behind-the-scenes posts updated every other week.

SalesStrategy

Apr 22, 2026 · 8 min read

The 2026 WhatsApp sales playbook for high-ticket businesses

How car dealers, machinery traders, and real-estate agencies are doubling lead-to-sale conversion using WhatsApp as the primary sales surface.

Read article

AutomationDesign

Apr 8, 2026 · 6 min read

7 WhatsApp bot mistakes that quietly kill conversion

Most WhatsApp bots feel like a downgrade from a human. Here are the seven design mistakes we see most often — and how to fix them.

Read article

Buyer’s guideEvaluation

Mar 19, 2026 · 10 min read

How to choose a WhatsApp Business platform in 2026

A buyer’s guide for evaluating WhatsApp BSPs and CX platforms — what actually matters, what’s noise, and the questions to ask on every demo.

Read article

Read the blog

Pricing

Simple plans that grow with you

14-day free trial on every plan. No credit card required.

Starter

Small teams getting started on WhatsApp

$49/mo

1 WhatsApp number
3 agents
Shared inbox
Basic templates
Email support

Start free trial

Growth

Sales-driven teams scaling automation + campaigns

$199/mo

3 WhatsApp numbers
15 agents
Chatbot builder + AI replies
Campaigns + bulk messaging
CRM integrations
Priority support

Start free trial

Enterprise

Multi-org businesses needing the full platform + support

Custom

Unlimited numbers & agents
Calling & IVR
SSO + RBAC + audit logs
Dedicated CSM
Custom SLAs
On-prem / VPC options

Talk to sales

Frequently asked

The questions every buyer has

Honest answers — no “contact sales” deflections.